For questions or assistance with department store bikes, please contact the Pacific Cycle service team by phone at (800) 626-2811 or by email at customerservice@pacific-cycle.com. This includes questions about warranty, service, information, or comparison of models. For warranty claims, you will need to have your model number and date code (found on a small sticker near the bottom bracket) for them to be able to process your order.

The Schwinn website typically displays only current model year bicycles with an MSRP above $250. These bikes are sold only through the independent bicycle channel. We do not list department store bicycles on our website. However, you can visit a retailer's site to obtain information on any of the Schwinn models they carry.

The electric bicycles have proven to be extremely popular, and as a result can be very hard to find at your local Schwinn dealer.  We are working very hard to remedy the low supply and plan on having an ample supply of electric bikes in the near future.

Only three electric models will be sold in the US.  For information about these models, please click here. Please note that there is a wider range of electric bikes available in other countries, but like other international models, these cannot be sold in the US.

 For information about any Schwinn- or InStep-branded jogger, trailer, stroller, or tag-a-long, please contact the InStep service team at 800-242-6110 or www.instep.net.

Our company does not manufacture, distribute, or service the Schwinn fitness and exercise equipment.  Schwinn Fitness is owned by Nautilus Fitness, and they can be contacted at 800-864-1270, www.schwinnfitness.com or customerservice@schwinnfitness.com

Currie Tech has licensed the Schwinn logos for use on their electric scooters.  If you're looking for any type of information, parts, or service for your scooter, please contact Currie at 800-377-4532 or visit their web site at www.currietech.com.

There are many good sites for helping you maintain, restore, and learn more about your classic Schwinn. The following sites provide different resources for determining the worth of your bike, learning how to restore your bike, and finding parts for your bike.  Please note that our company doesn't buy or sell vintage bikes or stock parts for them.  We're happy to point you in the direction of help, but we simply don't have the records or information to be able to provide it through our website or FAQ.

To obtain assistance with a Stingray Chopper, please contact Pacific Cycle by phone at (800) 626-2811 or by email at customerservice@pacific-cycle.com.

For any sales or service issue, we recommend contacting the professionals at your local independent Schwinn dealer.  They can help you decide which bike is right for your riding style and your height, and they can help you obtain replacement parts should you need them. Please note that we do not warehouse or provide parts for general aftermarket sale.  However, if you need a part for your Schwinn because of non-warranty reasons (perhaps Fido ate your Deluxe 7 saddle), your dealer can contact us about the possibility of obtaining a replacement for you.

If you believe your bike has experienced a failure due to manufacturer's defect, please contact an independent Schwinn dealer (preferably the one the bike was purchased through) who will file a claim on your behalf.  Please note we cannot warranty shipping damage on bikes ordered online, since we have no way to verify the source of the damage.

We do not set weight limits on any of our bike due to differences in the purpose that people have for the bike. A 14 year old that weighs 120 lbs could easily destroy one of our bikes if he abuses it by jumping it or similar unintended uses. However, a 400 lb rider could be perfectly content with the durability of a bike if he uses is solely recreationally and avoids impacts such as curbs and pot-holes. We can't specify a weight limit on a bike because failure is caused by impact, not static loads. A 1000 lb rider may buckle the frame of the bike when they sit on it, but aside from a static weight limit, any other number we specify would be arbitrary as it would depend solely on the type of use the bike experiences. That said, however, we do have a couple models that have over-built frames and highly-durable components.  The Heavy Duti is designed for industrial applications and the Cruiser Sport is designed to withstand the rigors of being part of a rental fleet, and either bike would be an excellent choice for a rider concerned about weight limits.

If you'd like some stickers for your helmet, locker, or forehead, please sent a self-addressed, stamped envelope to the address below.  Please note, however, that we cannot fill requests for specific decals, specific colors, or specific models.

Schwinn
Attn: Sticker Guy
172 Friendship Village Road
Bedford, Pa 15522

If the dealer locator is showing you a red star but no addresses, you simply need to expand the range of the search.  The red star indicates the geographic center of the area being searched, which can be a 5, 10, 15, 25, or 500-mile radius.  If you don't see results right away, we recommend expanding the search range to "Max miles", which will return the largest list of dealers.

If the issue is that the dealers you are calling do not have the model, size, or color you're looking for, you may want to ask them about the possibility of placing a special order.  Some shops, depending on availability in our warehouse, are willing to order bikes based on individual customer requests.  You may find, however, that not all shops are able to offer this option and that some may charge slightly more for special-ordered bikes.

Also, please note that the dealer locator shows both independent dealers and sporting goods chains, but that the latter only carries a small selection of our bikes and does not have the ability to place special orders.  In some rare cases, the dealer locator may show you information for a shop that is no longer a Schwinn dealer.  If this is the case, we apologize for giving you the incorrect information and would appreciate you letting us know so that we can correct the error

Thanks for thinking of us! Unfortunately, due to the large number of requests for donations that we receive, there are only a small percentage that we're able to help with. If you'd like to submit your proposal for consideration, please send the request (on your organization's letterhead if possible) to the address below.

Pacific Cycle
Attn: Sue Isaacs
4730 E. Radio Tower Lane
Olney, IL 62450

Our product development department does not publish an official list of bike weights. Other companies often release misleadingly low weights, which would make our true weights look falsely heavy by comparison. We encourage you, though, to have your dealer weigh any of our bikes on-site.  If, on the other hand, you already have a bike and would like to know how much it weighs, you can easily get that information by weighing yourself holding the bike on a bathroom scale and subtracting your weight without the bike

Due to import restrictions, only Canadian Tire holds the rights to manufacture and sell the Schwinn brand of bikes in Canada.  The bikes featured on our website are bikes that are sold through bike dealers in the US and internationally, but there is no Canadian distributor for these models.  Schwinn hopes to re-introduce the IBD line into Canada within the next few years, but we are currently not in that market.  Bike shops in the US cannot ship internationally, so the only way for you to obtain a bike from the US would be to visit here and bring the bike back as personal luggage.
If you have a question about or need service for a bike sold at Canadian Tire, you must contact their corporate sporting goods division at 1-800-544-1108 or www.canadiantire.ca.  Please note that our company doesn?t have information about the bikes sold by Canadian Tire and cannot provide service, parts, or warranty for their products.

For any and all information about sales, service, or availability outside the US, you'll need to contact your country's distributor (http://www.schwinnbike.com/care/intbike.php).  Please note that if there is not a distributor in your country, we cannot sell, ship, or export bikes there.

If there is a model you want that your distributor says they do not plan to carry, the only recourse is to make an effort to change their mind.  Our distributors have sole discretion over which models they order and have available for sale. Your best course of action would be to make a phone call or write a letter expressing your position to the distributor's headquarters. 

Please note that international distributors are also the final arbiters of warranty coverage for their territory.  Our corporate office cannot override a warranty decision made by an international distributor.

We do not offer custom paint or parts packages for our bikes.  To customize your ride, talk to your local independent Schwinn dealer.  They'll be happy to help make your ride a unique, one-of-a-kind bike if they can.

You can find both our catalog and all owners? manuals online at www.schwinnbike.com.  If, however, you would like a hard copy of one or the other, please submit your mailing address to the e-mail contact at the top of this page.  Please be aware, however, that (1) our catalog is for advertising purposes only and is not the kind of catalog you can order bikes or parts from, and (2) our manuals only provide basic safety and operational information, and are not intended to be a comprehensive service manual or specific to any one model of bike.  For more maintenance or service information beyond what the manual provides, we recommend checking out the Repair section at www.parktool.com or the book "Zinn and the Art of Mountain Bike Maintenance" by Lennard Zinn.

For information about becoming a Schwinn dealer in the US, please contact our national sales office at 1-800-THE-BIKE (843-2453).

If you're interested in becoming an international distributor, please contact our international sales office at the address below.  At this time, the international sales office is only considering mailed information.

Pacific Cycle
Attn: International Sales
4902 Hammersley Rd
Madison, WI  53719
USA

In 1895, Ignaz Schwinn and partner Adolph Arnold incorporated "Arnold, Schwinn & Company" on October 22 in Chicago. Ignaz and Adolph couldn't have dreamed that the company they envisioned as a simple transportation business would blossom into one of America's most popular brands.

Early bikes weighed about 22 lbs. and cost between $100 and $125 - a lot of bike for a lot of money in the early 1900s! Manufacturing advances in the 1920s allowed Schwinn to build and sell bicycles at lower costs, thereby making bikes available to more consumers - including children - for the first time. A new market was born and Schwinn was there.

In the next several decades, Schwinn made innovative strides such as the bicycle balloon tire, the Aerocycle, the Cyclelock, springer forks and the famous Black Phantom bicycle.  The '50s saw celebrities like Bob Hope, Bing Crosby and Ronald Reagan endorsing Schwinn bikes, but in 1963 Schwinn produced perhaps the most famous bicycle of all time: the Sting-Ray. Kids across the country proudly cruised through neighborhoods with high-rise handlebars, banana seats, Stik-Shifts and racing Slik tires. Schwinn literally couldn't make enough of them. Various versions of the Sting-Ray were developed, but perhaps the most popular were the 1968 Sting-Ray Krates. These muscle-car era bikes were truly an American phenomenon. Every kid in America had a Sting-Ray or wanted one.

In 1967, Ignaz gave Adolph the boot, and "Arnold, Schwinn & Company" became the "Schwinn Bicycle Company," with the Schwinn family maintaining full ownership of the Schwinn brand.

The late 1970s saw the BMX craze in full gear, and though the Sting-Ray essentially fathered this style of bicycling, Schwinn came to the BMX dance a little late. To make matters worse, Schwinn management saw the mid-'80s mountain bike trend as a fad, and didn't jump into that game until many of its competitors had surged ahead in the exploding category. Some tragic writing was on the wall.

In 1993, the axe fell. Schwinn filed for bankruptcy and new owners Scott USA and Zell/Chilmark Fund L.P. took over, moving the company from Chicago to Boulder, Colorado just prior to Schwinn's 100-year birthday in 1995.

In 1997, Scott USA and Zell/Chilmark sold Schwinn to Questor Partners, an investment firm, and in 1998, two old rivals formed a lucrative marriage. Schwinn and GT bicycles joined forces to form the Schwinn/GT Corporation. Things were looking swell, but the honeymoon didn't last long. The Schwinn/GT Corporation filed for bankruptcy in 2001. Would the Schwinn bicycle become no more?

Enter Pacific Cycle, Inc., which bought the Schwinn/GT Corporation and returned Schwinn Bicycles to its Midwestern home. Finally the brand was back in the hands of a real bicycle company again! Bicycle aficionado Chris Hornung founded Pacific Cycle in 1977 when, straight out of college, he began designing, marketing and distributing high quality, low cost bicycles.

In 2004, Montreal-based Dorel Industries Inc., a global supplier of juvenile and home furnishing products, purchased Pacific Cycle.  

Dorel Industries Inc. is a world class juvenile products and bicycle company. Established in 1962, Dorel creates style and excitement in equal measure to safety, quality and value. The Company's lifestyle leadership position is pronounced in both its Juvenile and Bicycle categories with an array of trend-setting products. Dorel's powerfully branded products include Cannondale, Schwinn, GT, Mongoose and SUGOI in Recreational/Leisure.  Dorel is a US$2.2 billion company with 4700 employees, facilities in eighteen countries, and sales worldwide.

To get the best possible experience with our products, your bicycle should be assembled, adjusted and tuned by a trained bicycle mechanic. Our manuals are meant to provide basic safety and operational information, and aren?t intended as detailed assembly guides.

If you choose to assemble a bike yourself, there are a multitude of online resources at your disposal, including Park Tool?s Last Minute Bike Assembly Guide.  Be aware, however, that even last-minute assembly requires a number of bike-specific tools and a commitment of 2+ hours. The guide is available at http://www.parktool.com

Since bike dealers are independent businesses and not franchises or subsidiaries of our company, we don't have the ability to track their real-time inventory. If a shop doesn't have the model, color, or size you need, they can often special-order it from us for you, but with the holidays so close, this option is not available. Depending on how far you are willing to drive for the bike, our dealer locator (http://dealer.schwinnbikes.com) can zoom out to a range of hundreds of miles.